At semutwim, member privacy is something we take seriously. This document clearly explains how we collect, use, store, and protect your personal information — so you can play with peace of mind.
All data transmitted between your device and Semutwim's servers is protected with industry-standard 256-bit SSL encryption — no third party can intercept your information.
Semutwim fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect the data that is necessary — nothing more.
You have the right to access, correct, or request deletion of your personal data at any time — simply contact our support team.
Semutwim does not sell or rent your personal information to any external party for marketing purposes without your explicit consent.
Your data is retained only for as long as necessary for the stated purposes. Data from closed accounts is deleted according to our established data deletion schedule.
Whenever the privacy policy is updated, you will be notified via an in-platform notification or email — so you always know what has changed.
Important Note: This Privacy Policy describes semutwim's data processing practices. By using our platform, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the platform.
Semutwim takes the privacy and data security of all its members seriously. This Privacy Policy is designed to transparently explain how our platform collects, processes, stores and protects your personal information when you use semutwim's services.
This policy applies to all users of the semutwim platform — whether you are an active registered member, an unregistered visitor, or anyone interacting with any part of our platform. We are committed to ensuring your personal information is handled responsibly, securely, and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Your privacy is not merely a legal obligation to us — it is part of the trust you place in Semutwim when you choose to play with us. We understand that personal data is sensitive, and we are committed to always handling it with the utmost responsibility.
Semutwim only collects information that is genuinely necessary to provide, operate, and improve our services. The following are the categories of data we collect:
Every transaction that takes place on the platform — deposits, withdrawals, wagering and bonus payments — is recorded for compliance, dispute resolution and fraud prevention purposes. These records are retained for the period required by legal and compliance requirements.
Every piece of information we collect is used for a specific and legitimate purpose. We do not process your data beyond what is required for the stated purpose:
Semutwim does not sell, rent or trade your personal information to third parties. However, in certain limited situations, we may share data with the following parties:
We work with trusted service providers to handle specific platform functions — including payment processors such as DuitNow and FPX providers, cloud computing service providers, and platform analytics tools. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we define.
Semutwim may disclose your information to the relevant authorities when required to do so by law, court order or valid legal process. This includes cooperating with investigations related to financial fraud, money laundering or other illegal activities.
Our Guarantee: semutwim does not share your data with third-party advertisers, marketing analytics companies or any entity that would use your data for commercial purposes unrelated to the services you use on our platform.
Protecting your data from unauthorized access, loss, or destruction is the highest priority in Semutwim's operations. We implement multiple layers of security controls:
While we implement robust security measures, no system can guarantee absolute security. You also play an important role by using a strong password and never sharing your login credentials with anyone.
Semutwim uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic and ensure certain features function correctly.
You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Refer to your browser's documentation for guidance on managing cookies.
As a Semutwim member, you have certain rights regarding your personal data under Malaysia's PDPA. We respect and facilitate the exercise of these rights:
You have the right to obtain a copy of the personal data we hold about you at any time.
You may request a correction of any inaccurate or incomplete information in your account.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain situations permitted by law.
To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 30 working days.
Semutwim services are strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Our registration process includes age verification, and any account found to belong to a minor will be suspended immediately.
If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take the appropriate action.
In the course of operating the platform, your data may be processed or stored on servers located outside Malaysia. Where this occurs, semutwim ensures that any such data transfer is carried out with adequate safeguards — including binding contractual agreements with data recipients to ensure a level of protection equivalent to Malaysia's PDPA.
We only work with partners and service providers whose privacy and security practices meet the standards we set, regardless of where their servers are physically located.
Semutwim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or improvements to our services. The latest update date is always displayed at the top of this page.
When material changes are made to how we handle your data, we will notify you via an in-platform notification or by email to your registered address. We encourage you to review this page periodically. Continued use of the platform after any amendments constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team:
Our team is ready to respond to any privacy-related inquiries within 1–3 business days. For requests involving the exercise of data rights such as access or deletion, processing may take up to 30 business days.
To fully understand your rights and responsibilities as a semutwim member, please also read Terms & Conditions our and page Responsible Gaming.